| PROFILE: |
Technical Management professional with expert technical and business analysis skills. Accomplished in
eliciting, analyzing, communicating, and validating requirements for information systems, business processes
and policies. Works well under pressure to deliver strategic solutions to stakeholders while effectively
managing multiple concurrent projects. A creative problem solver with strong analytical and communications skills
who is driven to do or learn whatever is necessary to facilitate successful project completion. |
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TECHNICAL
EXPERTISE: |
Languages
- Cache
- Visual Basic 2010
- SQL
- Microsoft VBA
- HTML
- Adobe Acrobat with Javascript
- C# 2010
- PHP
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Software
- Epic
- Microsoft Office 2007
- Microsoft Access
- Crystal Reports
- Microstrategy
- Lotus Notes and Outlook
- Microsoft Project
- Flash CS4
- Photoshop CS4
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Platforms
- Microsoft Windows 7
- Microsoft Windows XP
- Microsoft Windows NT
- Microsoft Small Business Server 2003
- DOS
- Unix
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| SKILLS: |
- Business Analysis
- Project Management
- Business Requirements
- Ethics & Compliance
- Regulatory Compliance
- User Acceptance Testing
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- Change Management
- Website Design/Development
- Website Audits
- PC/Network Security Monitoring
- Network audit log analysis
- Disaster Recovery Testing
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- Metrics and Data Analysis
- Management Reporting
- Process Improvement
- Process Redesign
- Software User Training
- Full Lifecycle Development
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EPIC BUILD
EXPERIENCE: |
NorthShore University HealthSystems - Skokie, Illinois | | January 2011 - Present |
- Procedure Codes
- Workqueues
- Rules
- New Departments, Revenue and POS Locations
- Fee Schedules
- Programming Points
- Remittance Advice Remark Codes
- NCPDP Reject Reason Codes
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PROFESSIONAL
EXPERIENCE: |
NorthShore University HealthSystems |
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Skokie, Illinois | | January 2011 - Present |
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NorthShore is an integrated healthcare delivery system including Evanston, Glenbrook, Highland Park and Skokie Hospitals, a
Medical Group, Research Institute, Home Health Services and Foundation.
Programmer Analyst
- Build, test, validate, implement, and support the Epic Resolute Physician Billing application as needed.
- Support the Ingenix Claims Manager application, including rule creation as needed.
- Use Data Courier to move builds across the environment.
- Resolve problems related to charge posting, patient billing statements, insurance claim forms and electronic claim submissions.
- Maintain application master files and control tables.
- Implement new system functionality related to physician billing.
- Work with third party claim clearing house vendors.
- Test new application releases.
- Sharepoint portal design/maintenance.
- Access 2007 customized database design/programming/maintenance.
- Be involved with all phases of software development from design to implementation to solving complex system problems.
- Provide Epic application support to other teams.
- Complete necessary change control documentation, internal reporting and report status to management.
- Code, test, debug and document application changes.
- Develop application designs, devise or modify procedures to solve problems and prepare detailed specifications.
- Assist with project planning and work scheduling.
- Create user documentation and training materials or sessions.
- Cache programming support.
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EagleOne Case Management Solutions |
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Burr Ridge, Illinois | | August 2010 - December 2010 |
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EagleOne strives to improve the healthcare delivery systems for Corporate America and State and Local Governments' medically disabled while promoting quality healthcare for all.
EagleOne DataBase and IT Administrator
- Responsible for facilitating successful IT project outcomes by serving as business analyst/change/project
manager. Duties included but were not limited to gathering and documenting business requirements,
changing management communication and consultation, serving as a liaison between EagleOne staff
members and outsourced IT support company, application development and testing, creation of vision and
scope documents, IT project management, creation of user software application help/how-to documentation
and providing hands-on IT Help Desk/implementation support as needed.
- EagleOne database development and maintenance using Microsoft Visual Studio 2010 and Microsoft Access.
- EagleOne SQL database administration using Microsoft SQL Server 2005.
- Maintenance/development of EagleOne metrics reports for external customers and EagleOne management.
- Website development/programming/maintenance.
- Responsible for the procurement of IT hardware/software purchases from various third party vendors,
including the implementation of a virtualized VOIP system for use in the office and by nurses working from their homes.
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MetLife Insurance Company |
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Aurora, Illinois | | December 1978 - December 2009 |
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Through its subsidiaries, MetLife Inc. provides individual insurance, employee benefits, and financial services in the United States, Latin America, Europe, and the Asia Pacific.
Senior IT Compliance Consultant - Corporate Ethics and Compliance
- Managed various International Compliance technology related projects, facilitating successful project outcomes by serving as
business analyst/project manager. Duties included but were not limited to gathering and documenting business requirements,
liaison between line of business and IT development team, application testing, leading project meetings, creation of vision and
scope documents, and providing hands-on implementation as needed.
- Defined business and functional requirements for a major re-engineering of the US-SOCRATES Compliance reporting system, created
test strategies and performed user acceptance testing that resulted in an automated compliance exception reporting system which cut
operational costs by $200,000 and improved customer service and metrics reportingDesigned and programmed an Access 2007 Enhanced
metrics reporting system for International Compliance that provided real-time metrics reporting to our International Compliance
team members and an IT Operational cost savings of $210,000.
- Developed usable applications in Access 2007, Lotus Notes, HTML, Crystal Reports, VBA, and Visual Basic 6 (including preparation
of Help Files) as required, resulting in IT budget reductions of about 66%.
- Created and maintained automated Compliance and financial management metrics and scorecard reporting process utilizing linked
Excel and PowerPoint files, which resulted in reducing report time by approximately 50%.
- Programmed an HTML based Corporate Compliance Resource intranet web site that resulted in an IT Operational cost savings of $40,000
and also provided assistance with other intranet website projects as needed.
- Identified numerous violations of MeLife's brand/logo policies and procedures through the performance of ongoing periodic web site
audits.
- Designed and developed electronic surveys as needed. Compiled, analyzed and developed reports for survey responses in order
to provide Senior Management with survey follow-up action recommendations.
- Provided customized innovative technology based solutions to assigned projects that allowed the business to operate more efficiently
and also reduced payables for outside IT services.
- Effectively managed hardware/software/computer security needs of 45 work-at-home users, serving as an IT liaison, providing support
that significantly increased user efficiency and reduced down time by an average of 6 days per incident.
- Developed and facilitated technical training as needed, resulting in greater understanding and proficiency of the users.
- Responsible for Data Mining and analysis which empowered Senior management to make informed business decisions.
- Prior positions at MetLife were held in Auditing, Medical claims, Long and short term disability and group contract issuance.
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Waubonsee Community College |
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Sugar Grove, Illinois | | 1999 - 2001 |
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Part-time Adjunct Professor - School of Business
- Microsoft Word 97 - Intermediate and Advanced classes
- Microsoft Excel 97 - Intermediate and Advanced classes
- Microsoft Access 97 - Advanced classes
- Windows 98 - Beginning and Intermediate classes
- Operating System Theory
- Web Design using HTML
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| EDUCATION: |
Colorado Technical University
Colorado Springs, Colorado | | Nov. 2005 - Feb. 2006 |
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Master of Science, Project Management-Information Technology Management (Graduated Summa Cum Laude, 4.0 GPA)
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Aurora University
Aurora Illinois | | Sep. 1992 - June 1996 |
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Bachelor of Arts, Computer Information (Graduated Cum Laude with a GPA of 3.62)
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| CERTIFICATIONS: |
Epic | | December 2011 |
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New Version Training Certification For Epic 2010 Version
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Epic | | June 2011 |
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Epic Summer 2009 Version
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VTC.com | | March 2010 |
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Certificate of Successful Completion of Fundamentals of Computer Security
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Colorado Technical University Online | | August 2005 |
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Professional Certificate in Systems Analysis and Integration at Graduate Level
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Colorado Technical University Online | | May 2005 |
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Professional Certificate in Network and Telecommunications at Graduate Level
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Colorado Technical University Online | | February 2005 |
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Professional Certificate in Database Management at Graduate Level
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MicroStrategy Corporation | | February 2004 |
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Certificate of Successful Completion of MicroStrategy Report Developer Course
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PROFESSIONAL
DEVELOPMENT: |
International Institute of Business Analysis (IIBA) | | Member Since May 2010 |
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Official IIBA Member
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Learning Tree International | | November 2005 |
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MicroStrategy Report Developer Course
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| AFFILIATIONS: |
- Oswego Illinois Citizen's Police Academy Alumni Association - December 2008 to Present
- Southbury Community Master Homeowners' Association Director - September 2008 to December 2008
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